• 352, 356 Battersea Park Rd, Battersea Park, London SW11 3BY, London
  • +4407901 712726
  • 352, 356 Battersea Park Rd, Battersea Park, London SW11 3BY, London
  • +4407901 712726

Privacy Policy

1.OVERVIEW

  • We (“Aktas Cleaning Limited”) collect personal data when you made a booking and contacting us, when booking we are asking for your address, personal information. We use this information to provide you with service and improve our service experience. 

         We collect your data when you:

  • Give us feedback
  • Making changes in your online account 
  • Browse and interact without site
  • Create an account and make a booking 
  • We understand that your personal data is important to you, and we have a responsibility to you to ensure that the information we collect and use correctly and safely. This policy sets out how we comply with our data protection obligations.

2.DEFINITIONS

  • “GDPR” means the General Data Protection Regulation.
  •  “Aktas Cleaning” our third-party contractors.
  • “ICO” means the Information Commissioners Office, the governing body for Data Protection in the UK.
  • “Personal data” means any information relating to a person who can be identified, directly or indirectly, from that information. This could include your name, your identification number, location data, an online identifier (such as IP address) or one or more factors specific to the physical, physiological, mental, economic, cultural or social identity of that person.
  • “Platform” means the Aktas Cleaning Platform.
  • “Processing” means obtaining, recording, organising, storing, amending, retrieving, disclosing and/or destroying information, or using or doing anything with it.

3.DATA RETENTION

  • We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal and reporting requirements.
  • To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

4.OUR DETAILS

  • Our registered office is: 352, 356 Battersea Park Rd, Battersea Park, London SW11 3BY, London
  • We are registered as a ‘data controller’ with the Information Commissioner’s Office (ICO). 
  • If you have any questions about how we process personal data or would like to exercise your rights as a data subject, then please email us at infoaktascleaning@gmail.com

5.YOUR RIGHTS

  • You have certain rights in relation to the personal information we hold about you. These rights are as follows:
    • Right to be informed – you have a right to be told about how we use your personal data. 
    • Right of access – you have the right to request a copy of the information that we hold about you. 
    • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
    • Right to erasure (Right to be forgotten) – in certain circumstances you can ask for the data we hold about you to be erased from our records.
    • Right to restrict processing. This enables you to ask us to suspend the processing of your personal data. We can then store your data but won’t be able to process it.
    • Right of data portability – in certain circumstances you have the right to have the data we hold about you transferred to another organisation.
    •  Right to object – you may have the right to object to certain types of processing such as direct marketing.

6.SECURITY

  • We will use appropriate technology to keep personal information secure and in particular to protect against unauthorised or unlawful processing.
  • However, while we do our best to protect your personal information, we cannot guarantee, or be held responsible for the security of all data which is transmitted to our website.
  • If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.

7.INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA

  • We may transfer personal data to agents outside the EEA. When we do, we ensure that your privacy remains protected and in accordance with GDPR requirements.
  • Where we use providers based in the US, we may transfer data to them if they are subscribers to the ‘Privacy Shield’, which requires them to provide similar protection to Personal Data shared between Europe and the US. We use the following providers who are based in the US who all subscribe to the Privacy Policy
    • Stripe
    • Google
    • Facebook 

8.AMENDMENTS

  •  We will notify of changes by email, continually review and update this privacy notice to reflect changes in our services and feedback from service users.
  • This privacy was last updated on 25/12/2020

9.COOKIES

  •  The Aktas Cleaning website uses cookies in order to provide a better service and experience to our customers and other website users.
  • We use both session and persistent cookies on our website.
  • Cookies are information transmitted by our web server or third-party web servers to users’ web browsers and stored there for later retrieval. Cookies can be small files or other types of information storage.
  •  We use Google Analytics to analyse the use of our website and to help us to create a more easy to use site. The data collected is completely anonymous and does not store any personal details. The information is used to analyse how visitors make use of our website and allows us to gather statistical information such as website activity, visitor numbers, popular pages and customer journey through the website.

10.COMPLAINTS

  • If you require to make a complaint about how we are processing your personal data, then in the first instance please contact our data protection officer/data protection lead at infoaktascleaning@gmail.com